Refund Policy

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Effective Date: [2026.03.03]

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We offer a 7-Day Refund Guarantee to ensure customer confidence.

1. Eligible for Refund

A full refund will be issued if:

• The eSIM fails to activate due to a technical issue
• The issue cannot be resolved by our support team

Customers must contact us within 7 days of purchase and before excessive data usage.

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2. Not Eligible for Refund

Refunds will not be granted in the following cases:

• Device is not eSIM-compatible
• Device is carrier-locked
• Incorrect installation by the user
• Change of travel plans
• After successful activation and data usage
• Network performance dissatisfaction due to coverage limitations

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3. How to Request a Refund

To request a refund:

• Email us at [info@cn336699.com]
• Provide your order number
• Describe the issue in detail

Our support team will review and respond within 48 hours.

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4. Processing Time

Approved refunds will be processed within 5–10 business days depending on your payment provider.

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5. Our Commitment

We aim to provide a smooth travel experience for every customer.

If you experience any issue, please contact us before opening a payment dispute. We are committed to resolving problems fairly and promptly.